How to Fix MTP USB Device Driver Problem in Windows 7

I just bought a new mobile phone “Sony Xperia S” a few months ago. Tonight this was my first time tried to connect my mobile phone to my computer. Under normal conditions, the USB device should be recognized while it is plugged in and instantly mounted on my computer, but the message told me that MTP USB device driver was not successfully installed.

MTP USB Device Install Failed

Image A-1: MTP USB device failed to install.

Not only my Sony Xperia, my friends’ Iphone and Samsung Galaxy i9003 both have the same problem, too. After googling for many hours, I finally found an easy way that can fix the MTP USB driver issue. Just follow the steps below:

Fix MTP USB Device Driver Problem

Method 1 – Install MTP Porting Kit

(1) Download MPT (Media Transfer Protocol) Porting Kit and then install it to your computer. You can download the MPT Porting Kit installation file through the Microsoft’s official website directly (download link here), or read this post to get more details about MPT Porting Kit.

(2) Reboot your computer.

(3) Reconnect your mobile phone to your computer by using the USB cable.

Method 2 – Update MTP USB Device Driver

Update MTP USB Driver

Image A-2: Update MTP USB device driver.

Go to Device Manager, under Portable Devices, right-click on MTP USB Device, and then click on Update Driver Software to update the MTP USB device driver.

Updating MTP USB device driver options

Image A-3: The two options for upating MTP USB device driver.

Select “Browse my computer for driver software” to locate and install MTP USB device driver software manually.

Pick MTP USB Driver

Image A-3: The two options for upating MTP USB device driver.

Select “Let me pick from a List of device drivers on your computer”. The list will show installed driver software compatible with the device.

Select MTP Device Driver

Image A-4: Select a MTP USB device driver.

Select the driver you want to install and then click “Next”. Reconnect your mobile phone to your computer.

Note

If the ways method 1 and method 2 both can not solve the MTP USB device driver Problems. You may look for the MTP USB driver on the device manufacturer’s website.

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12 Responses to “How to Fix MTP USB Device Driver Problem in Windows 7”
  • Nader Says
  • Dear
    Thank you for the above illustration .
    It was fixed for a while then the icon in my computer folder of samsung s3 suddenly disappeared …
    Kindly advice
    Thank you
    Nader

  • 2012-11-09 12:07 am
  • Liz Says
  • Tech Dude:

    My computer and itunes would not recognize my iphone 4. Spent time messing around on the apple site and could not get it fixed. Thanks for the info. I performed step 1 and the fix was in.

  • 2012-12-30 10:44 pm
  • Karim Says
  • Thank you very much, after spending most of the day trying to “introduce” my laptop to its new friend, Sony Xperia, finally got them together. Had even been on Sony’s own site, no help at all. Tried other sites and even their experts hadn’t a clue. Then I came across you lovely people and all fixed in around 10 mins. If I;d known before, I would have come here first and saved 4 hours of my life. Dont normally leave comments but youse guys deserve the praise

  • 2013-02-11 4:48 pm
  • motasem Says
  • thanks man
    method 2 worked like a charm

  • 2013-02-24 1:18 pm
  • Eugenio Says
  • My Samsung Galaxy S3 still not able to connect… :(

  • 2013-02-25 4:32 pm
  • Dan Says
  • Dude,

    AWESOME. Method 2 was the one for me (after doing method 1 first if that made any difference).

    This was for a SG3.

  • 2013-02-26 4:10 am
  • dan Says
  • Hallo,

    First,Thanks for sharing this for the needy like me,I try both methods like 4 or 5 times but unfortunately nothing seems to be working for me, i steel have the problem ,when i instal and try to updated as shown on method 2, it says it recognized the driver but has errors to instal it.
    Please help. my phone is Samsung galaxy s plus.GT-19001

  • 2013-03-09 10:19 am
  • Mauritius077 Says
  • Thx but neither methods worked!!! any other suggestions…

  • 2013-03-16 12:26 pm
  • kelvin Says
  • I just went through a couple of days beating my head against a wall, trying to get my Samsung Galaxy SIII to talk to my PC with no luck.
    I downloaded all manner of fixes, drivers etc and still no luck.
    I then tried connecting to my laptop. Success!
    The difference was a PC running Windows 7 Ultimate (doesn’t work) and Windows 7 Home Premium (works great!)

  • 2013-03-19 7:57 am
  • Tony Says
  • While installing manually works, once the PC is re-booted the problem is there again. I believe that the PC is not initiallising MTP USB at boot-time. Any suggestions?

  • 2013-03-21 10:54 am
  • Dick Says
  • I have a Galaxy Tab 2 7″ and tried both methods but nothing worked.
    Please, any other suggestions? I see I am not the only one with this problem and I am running Windows 7 Home, 32 bit.

  • 2013-03-26 5:37 pm
  • skumar Says
  • If the ways method 1 and method 2 both can not solve the MTP USB device driver Problems. You may look for the MTP USB driver on the device manufacturer’s website

  • 2013-04-25 11:11 am
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